日本語

1. Basic Policy

Renatus Co., Ltd. and its Group companies (hereinafter “the Company”) recognizes the importance of personal information (the term “personal information” here refers to information about a living individual which can identify said individual by name, date of birth or other description contained in such information, as used in the Act on the Protection of Personal Information; hereinafter “personal information”), and believes the protection of personal information to be a societal duty. As such, it shall comply with the Act on the Protection of Personal Information (hereinafter “APPI”) and all other related laws and guidelines, as well as Company regulations, and it shall handle personal information in a proper manner.

2. The Company name, Company address, and name of Company representative

Renatus Co., Ltd.
Daiichi Life Hibiya First 18F, 1-13-2 Yurakucho, Chiyoda-ku, Tokyo, Japan 100-0006
Representative Director Teruhisa Tsugami

3. Acquisition of personal information

The Company shall notify or disclose to the public (including disclosure through this Privacy Policy) its purpose of use when it acquires personal information. The Company shall also clearly indicate its purpose of use when it acquires personal information about a customer that appears in a written agreement or other document (including records in electronic or magnetic form) as a result of concluding an agreement with said customer.

4. Purpose of use of personal information

The Company shall properly use the personal information it has acquired within the scope necessary for fulfilling the purpose of use outlined below. This excludes cases prescribed by law, or cases in which the agreement of the customer has been elicited.

  1. a)To respond to, confirm, or record queries, consultations, or complaints from a customer
  2. b)To fulfill agreements with a customer
  3. c)To carry out the Company ’s sales activities

    “Sales activities” includes the development and provision of better services, and the provision of information about the Company ’s services

5. Managing personal data

The Company has taken necessary and appropriate measures for managing the security of personal data (the term “personal data” here refers to personal information constituting a personal information database, etc., which has been systematically created to enable searches for specific personal information, as defined in APPI; hereinafter “personal data”), including preventing the leaking, loss, or damage of the personal data it handles, as specified below.
The Company shall also exercise necessary and adequate supervision over employees and entrusted persons (including subcontracted persons) who handle personal data.

a) Formulation of the Privacy Policy

The Company has formulated this Privacy Policy to ensure the proper handling of personal data, to comply with all relevant laws and guidelines, etc., and for the use of the Personal Information Protection Help Desk to process questions and complaints.

b) Maintenance of regulations related to the handling of personal data

The Company has formulated internal regulations, including the Personal Information Protection Regulations, which prescribe handling methods, responsible persons, and duties of said responsible persons, etc., for each process of acquisition, use, storage, provision, deletion, and disposal, etc. of personal data.

c) Organizational measures for managing the security of personal data

The Company has appointed a person responsible for handling personal data (hereinafter “personal data officer”), and has clarified which employees can handle personal data, as well as the scope of personal data that can be handled by said employees. The Company has also established a system for reporting violations of APPI or the Company’s Personal Information Protection Regulations, etc. to the personal data officer.

d) Human measures for managing the security of personal data

The Company provides regular training for its employees regarding precautions to be taken when handling of personal data.

e) Physical measures for managing the security of personal data

The Company properly manages the areas that handle personal data, and has implemented measures to prevent the theft, etc. of equipment and electronic media, etc. that handle personal data.

f) Technological measures for managing the security of personal data

The Company has established access restrictions, established systems to prevent unauthorized external access to information systems that handle personal data, and established systems to provide protection against unauthorized software.

6. Provision of personal data to third parties, etc.

The Company shall not provide personal data to third parties, with the exception of the following cases:

  1. a)When the customer has given their consent in advance
  2. b)When prescribed by law
  3. c)When provision of personal data is necessary to protect a person's life, wellbeing, livelihood or property, and obtaining the customer’s consent is difficult
  4. d)When there is a need to cooperate with a national or local government organ, or with a person entrusted by said organs, which has to perform functions prescribed by laws and regulations, and obtaining the consent of the customer is likely to interfere with the performance of those functions
  5. e)When the handling of personal information is entrusted to a third party in whole or in part, and the provision of personal data is necessary for fulfilling the purpose of use
  6. f)When the provision of personal data follows a person succeeding to the business due to a merger, etc.
  7. g)When provision of personal data is for the joint purposes outlined in 7. below

7. Joint use of personal information

The Company may jointly use a customer’s personal data in the cases outlined below.

a) Joint users

Companies noted as “Subsidiary Companies” in the “About Renatus” section of the Company website (https://www.renatus-group.co.jp/en/)

b) Details of personal data for joint use

Customer names, addresses, telephone numbers, email addresses, queries, and other transactional history data

c) Purpose of use

Identical to “4. Purpose of use of personal information” above

d) Personal data officer

Representative Director Hideaki Sakurai
Renatus Co., Ltd.
Daiichi Life Hibiya First 18F, 1-13-2 Yurakucho, Chiyoda-ku, Tokyo, Japan 100-0006

8. Disclosure, correction, cessation of use, etc., of personal data

The Company shall accept requests to disclose, to correct, or to cease to use, etc. personal data it holds via the inquiry form on the Company website. The Company shall notify each customer individually regarding the specific methods of disclosing, correcting, or ceasing to use, etc. personal data. Customers wishing for the disclosure, correction, cessation of use, etc. of personal data are requested to contact the Personal Information Protection Help Desk via the inquiry form on the Company website as outlined in 9. below.

9. Personal Information Protection Help Desk

Customers who have questions or complaints, etc. regarding the Company’s handling of personal information are asked to contact the Company using the inquiry form on the Company website.

Contact
Personal Information Protection Help Desk
Renatus Co., Ltd.
PMO EX Nihonbashi Kayabacho 8F, 2-12-10 Kayabacho, Nihonbashi, Chuo-ku, Tokyo, Japan 103-0025